Vulnerable Customer

Definition of Vulnerable Customers:
Vulnerable customers include individuals with disabilities, elderly customers, those with language barriers, individuals with mental health conditions, or any other group that may require additional support.

Training and Awareness:
We aim to promote awareness on identifying and assisting vulnerable customers, including disability awareness, communication techniques, and sensitivity training.
We seek to ensure staff members are equipped to handle various customer needs.

Complaint Handling:
A designated point of contact will be available to address complaints and feedback from vulnerable customers.
Complaints will be thoroughly investigated, and appropriate actions will be taken to address any issues identified.
The dealership will strive to resolve complaints in a timely and satisfactory manner.

Regular Policy Review:
The Vulnerable Customer Policy will be reviewed periodically to ensure its effectiveness and compliance with changing regulations and customer needs.

Updates and improvements will be made as necessary.

Our aim is to prioritise inclusivity, communication, and support to ensure a positive experience for all customers, regardless of their vulnerabilities or special requirements.

If you have any questions regarding our Vulnerable Customer Policy please contact us on 01889 504296

Customer Reviews

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“I recently bought an Audi from Scott, and it was the best car-buying experience I’ve ever had. Scott is a great chap, was genuine, transparent, a... Read More

Nicholas R

Scott is fair, honest and friendly. Professional, kept his word on his side of our initial aggreement. I am assured, car is reliable once it came with... Read More

T.B.

Used scott to purchase my vehicle, he is friendly and approchable but also professional. An issue with car came to light after purchasing. these thing... Read More

shaun fenlon

Great car and service. Felt re assured that it was the right car, Scott was really knowledgeable and helpful.... Read More

Anonymous

Great service very happy with car purchased from Scott great communications and service would highly recommend FME AUTOS to anyone... Read More

Steve T

Excellent Service, the whole process was smooth and very easy. The car is exactly and described and is very good value. I would recommend FME autos fo... Read More

Anthony L

Don't usually leave reviews for this sort of thing but I would just like to thank Scott for everything. Coming down all the way from Cumbria to Staffo... Read More

Natalie S

Hallo, I have both bought and sold a car- separate transactions- through FME. The purchase was just over a year ago and apart from regular servicing a... Read More

NIGEL C

I brought my Audi A 6 Avant off Scott 2 months ago very pleased with it well turned out good price for my B M W no hassle would recommend F M E... Read More

Anonymous

Scot was fantastic from the first phone call to the day I collected my new car . No pushy sales pitch , no hurrying you along , very helpful with ever... Read More

Sarah T

Relaxed and a genuine car sales experience, Scott was honest from the start, didnt try the hard sales pitch at all, and all his cars are in very gud c... Read More

Rachel T

Seller is genuine and I would come back to buy again. I would like to say huge thank you for the car , I love everything about it , it’s in best con... Read More