Complaints Policy

Our aim is to provide you with an excellent customer service.
If we fail to meet your expectations, we will try to put things right as quickly as possible.

IF YOU HAVE A COMPLAINT
The Financial Conduct Authority define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not.
Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.
You can notify us of your complaint through the following channels:

In Writing
Fme Autos Ltd
Unit 14 Blythe House Farm
Hamstall Ridware
Staffs WS15 3QQ
Email: - sales@fmeautos.co.uk

WHAT HAPPENS IF WE CANNOT RESOLVE YOUR COMPLAINT STRAIGHT AWAY?
If we are not able to resolve your complaint straight away, we may need to carry out further investigations

Once received, your complaint will be investigated and dealt with in the following way:

By Day 7
We will try to provide you with a full reply. If this is not possible, we will confirm who will be looking into your complaint.

By Day 28
We will endeavour to investigate your complaint and provide a full response to you at this stage. However, if for any reason we are unable to provide a full response by this time, we will contact you and provide you with an update of the current situation.

By Day 56
In the unlikely event that your complaint has not been resolved by this stage, we will write to you with a final response. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. (https://www.financial-ombudsman.org.uk/)

Customer Reviews

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“I recently bought an Audi from Scott, and it was the best car-buying experience I’ve ever had. Scott is a great chap, was genuine, transparent, a... Read More

Nicholas R

Scott is fair, honest and friendly. Professional, kept his word on his side of our initial aggreement. I am assured, car is reliable once it came with... Read More

T.B.

Used scott to purchase my vehicle, he is friendly and approchable but also professional. An issue with car came to light after purchasing. these thing... Read More

shaun fenlon

Great car and service. Felt re assured that it was the right car, Scott was really knowledgeable and helpful.... Read More

Anonymous

Great service very happy with car purchased from Scott great communications and service would highly recommend FME AUTOS to anyone... Read More

Steve T

Excellent Service, the whole process was smooth and very easy. The car is exactly and described and is very good value. I would recommend FME autos fo... Read More

Anthony L

Don't usually leave reviews for this sort of thing but I would just like to thank Scott for everything. Coming down all the way from Cumbria to Staffo... Read More

Natalie S

Hallo, I have both bought and sold a car- separate transactions- through FME. The purchase was just over a year ago and apart from regular servicing a... Read More

NIGEL C

I brought my Audi A 6 Avant off Scott 2 months ago very pleased with it well turned out good price for my B M W no hassle would recommend F M E... Read More

Anonymous

Scot was fantastic from the first phone call to the day I collected my new car . No pushy sales pitch , no hurrying you along , very helpful with ever... Read More

Sarah T

Relaxed and a genuine car sales experience, Scott was honest from the start, didnt try the hard sales pitch at all, and all his cars are in very gud c... Read More

Rachel T

Seller is genuine and I would come back to buy again. I would like to say huge thank you for the car , I love everything about it , it’s in best con... Read More